Refund & Return Policy

30-Day Return Window

Green Upshot accepts eligible returns within 30 days of delivery.

If you would like to return an item, please contact us within 30 days from the date your order was delivered.

Return Eligibility

We accept eligible returns for both defective and non-defective products.

For a standard return, the item must:

• Be unused and in its original condition.
• Be returned within 30 days of delivery.
• Include the original packaging where applicable.
• Have any original tags, labels and accessories still included.
• Include your order number or another form of proof of purchase.

How to Return an Item

Returns are handled by mail. Please contact our team before sending anything back.

• Contact Green Upshot with your order number and the reason for your return.
• Our team will confirm whether the item is eligible and provide return instructions.
• Pack the item securely, preferably using its original packaging.
• Send the parcel to the return address supplied by our team.
• Keep your postage receipt and tracking information until the return has been completed.

We recommend using a trackable shipping service when returning an item, particularly for higher-value orders.

Return Shipping Costs

Change-of-mind and non-defective returns

For eligible change-of-mind or other non-defective returns, customers are responsible for arranging and paying the cost of return shipping.

Original delivery charges are not normally refundable for change-of-mind returns.

Faulty, damaged or incorrect items

If Green Upshot has supplied an incorrect item, or your product arrives faulty or damaged, please contact us before returning it.

Where the issue is confirmed, Green Upshot will arrange or cover the appropriate return process at no additional cost to you.

Faulty, Damaged or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is faulty, damaged, or different from what you ordered.

When contacting us, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the product and packaging where possible.
• Any other information reasonably required to assess the issue.

Please keep the item and its packaging until our team has reviewed your request.

Where an issue is confirmed, Green Upshot will provide an appropriate remedy, which may include a repair, replacement, return or refund as applicable.

Refunds

Once we receive your returned item, we will inspect it and confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method used for your purchase.

We normally process an approved refund within 3–5 business days.

After we process the refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

Exchanges

Green Upshot does not currently process direct online exchanges.

If you would prefer a different product, colour, size or variation, you can return the eligible item in accordance with this policy and place a new order for the item you would like.

This does not affect any remedy you may be entitled to where a product is faulty, damaged or otherwise covered by New Zealand consumer law.

Your Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict or limit any rights or remedies available to you under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.

Where the Consumer Guarantees Act or another applicable law gives you rights that cannot legally be excluded, those rights continue to apply regardless of anything stated in this policy.

Need Help With a Return?

If you have questions about your return eligibility, a faulty item, return shipping or a pending refund, please contact the Green Upshot New Zealand team.